French Customer Care Success & Retention

Teleperformance Spain is looking for a group of highly-skilled professionals to join as Customer Care Success & Retention Representatives in Barcelona.

Responsibilities

• Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
• Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
• Onboarding Support to new customers (doubts, incidences).
• Retention and engagement of existing customers.
• Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
• Upselling and cross selling while attending inbound calls of existing customers.
• Constantly update our CRM system with all relevant information collected during customer service activities.

Requirements :

• C2 level of French plus level of English B2
• Strong customer orientation.
• Business and goal orientation.
• Previous experience and roles in the Contact Center or Back Office environments.
• Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
• Strong negotiation skills and business orientation.
• Marketing background or social media previous experience is a plus.
• Excellent soft/ written skills.
• Negotiation skills.
• Digitalization and innovation mindset.
• Assertiveness.

Benefits :

• Full time position.
• Salary: 20.600 EUR gross/year basic + up to 2.060 EUR gross/year variable based on targets
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Established career path to grow within the company.
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues and personal development.

Type d'emploi : Temps plein

Lieu du poste : En présentiel