IT Support

IT Support :

• Functional area: Information Technology- Country: Spain- City: Coslada (Madrid)- Company name: Atlas Copco S.A.E.- Date of posting: Feb 2, 2024Our users, approximately 670 users, vary from field technicians and salesmen on the road to office based users.

The position is based in our production company in Zaragoza, where your support will be key on a highly digitalized production process.

You will be part of the Spanish IT Services Onsite Team, consisting of 2 team members in Zaragoza and another 3 in Coslada, supporting roughly 670 end-users in Spain.

We strongly believe in using standards in our IT environment as a prerequisite for improving efficiency in our IT operations.

Key Tasks : Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.

• Provide prioritary support to the production process and all related infrastructure.
• Provide second level Service Desk support for desktop and insfrastructure incidents.
• Provide Service Desk support for Android and iPhone mobile devices.
• To administrate and solve incidents assigned to the IT service desk.
• Ensure daily local operation processes are run successfully and act in case of incidents.
• To support customers with various IT services within the areas O365, ERP-system (BPCS & SAP), PC, LAN and WAN.
• To contribute to continuous improvement as implementing standards with the overall target to increase efficiency
• Collaborate on local and global project delivery in Spain.

Knowledge

• Azure essentials
• Smartphone usage (Android & Apple) for basic end user support
• W10 Client
• Microsoft Office 365
• Windows Server 2016 Administration (User and Printing services management)
• End user Hardware support knowledge.
• Basic networking knowledge and throubleshooting.
• Fluent English and Spanish

Training & experience :

• Degree in Information Technology or similar through experience
• Certification within ITIL (Foundation) is an asset
• Experience in factory production environment is an asset.

City & Country description : Position is based in Muel (Zaragoza) Spain

Start a journey towards something greater At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.