Product Manager

Who are we?

We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem.

We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.

At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.

Job purpose

Provides overall direction, guidance and definition for IT and Business leadership to effectively support the corporate business strategy.

Interfaces across several business areas, acting as a visionary to proactively assist in defining the direction for future projects.

Responsible for conception of solutions, building consensus and the selling and execution of such solutions while ensuring that the design and integration of proposed solutions lead to the development and growth of the business through effective use of technology.

Essential Duties and Responsibilities

• Responsible for actionable strategies to solve business problems or seize new opportunities.
• Will be notable for outstanding facilitation ability and success gathering organizational consensus, requiring them to have a solid professional demeanor, positive attitude, business credibility and great interpersonal style. Facilitates the development and refinement of business processes and business systems engineering across the enterprise
• Develops and maintains credibility and effective working relations with both customer management and IT personnel in a way that demonstrates an understanding of business problems, as well as IT strategies, issues, and priorities. Informs and advises on information systems technologies' functionality, costs, benefits and implementation requirements, and provides services such as facilitating priority setting and brokering contracts on behalf of customers. Performs additional duties as assigned
• The requirements listed below are representative of the knowledge, skill, and/or ability required. High School diploma/GED required, Bachelors Degree preferred
• 7 years of experience is required in either IT business systems analysis in corporate environments, or business unit experience with intense involvement to IT development and implementation of large-scale systems.
• Previous experience in business process re-engineering or process improvement is expected.

Required Responsibilities

• Define a long-term product roadmap while identifying key opportunities and strategic partnerships
• Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends
• Deliver solutions which specify processes, technology, staffing and project management required for implementation
• Define and manage requirements for capabilities - includes business solution concepts, user stories, test case input, business case (ROI value) or other documents
• Engage UX on Concept Work, Wireframes, Comps and Prototypes
• Participate in Release & Sprint Planning
• Establish business and web success metrics with analytics team; monitor results
• Drive need and priority throughout the software development lifecycle
• Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs
• Consultation as "trusted expert advisor" role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences
• Communicate Project status and Demos to Stakeholders & Executives
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to avoid win/loss situations and ensure productive resolutions of conflict.
• Able to interact effectively with all levels of management.
• Able to display assertiveness and a high level of self-confidence.
• Able to express ideas clearly and convey necessary information.
• Able to facilitate group interactions.
• Able to identify areas of risk/concern in area of responsibility.
• Able to identify needs and opportunities and develop action plans to address.
• Able to quickly learn new systems and technology.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to serve as a resource to othe