Customer Experience Intern

We are a growing company, we all love a challenge and we need you to keep improving the daily life of restaurateurs haddock is the first smart cost management software for restaurants in Europe . We are focused on helping restaurateurs boosting their business to the next level offering real-time data focused on increasing their margins. Our mission To inspire and empower millions of restaurateurs boosting their business to the next level. Our vision To be the market leaders, innovate, and build long-term relationships with our clients to become their tech strategic partners in the success of their business. Have you ever been in an AirBnB? haddock has been part of the program offered by the best accelerator in the world, Y Combinator . Companies like AirBnB or Twitch have grown with the teachings of Silicon Valley and haddock is on the same rocket. In addition, investors such as Zone2Boost, JME o Extension Fund are backing us. How do we help restaurants? Digitalize all their invoices and delivery notes, and have them in the cloud and in our interactive dashboard to help them make real-time decisions with up-to-date data. Know in real-time all the products’ price variations from their suppliers instantly. Create BoM (bill of materials) of their whole menu to set a selling price and control the margin of each dish on the menu. This also allows them to update every dish's cost with the last product’s purchase price in real-time. Control their sales by integrating their POS. This will help them to make decisions with real data. Do you want to know more about our functionalities? Check this ! As a Customer Experience Intern , you will learn how to manage communication with our customers, resolving any issues they may have regarding the platform as well as any queries they may have. You will learn everything related to customer satisfaction and the functioning of a Customer Success department in a SaaS. You will be in charge of providing the best support to haddock customers under the supervision of our Customer Success Manager, to whom you will report directly. What will you do on a day-to-day basis? ️  You will learn how to manage communication with our customers, resolving their queries by telephone, chat or e-mail.  You will be in constant communication with the Sales, Product and Marketing departments from which you will learn how haddock works and how our customers behave.  You will support your Manager in terms of cancellations, upsellings and personalised services.  You will become an expert of our Software being able to detect bugs in the platform and report them to the Product team.  You will be the person in charge of supporting customers, offering them a personal, fast and efficient service, and becoming their ally.  Depending on your learning curve, you will collaborate in your department's own projects such as Onboarding & Training Meetings, Churn & Goodbye Interviews... Skills and Experience  You are studying or have finished university studies (Bachelor's or Master's degree) in Business, Communication, Law, Psychology or similar. Native Spanish level is a must.   You have previous experience working in front of the public. It will be highly valued.  You are eager to get to know the startup world in depth and you are passionate about digital environments in constant growth and change.  You are comfortable with handling technology.  You are proactive, autonomous and eager to learn.  You are committed and want to have an exciting work experience.  You are willing to work autonomously and responsibly under the supervision of your manager. Benefits for our team Competitive salary , full-time, 800€ Flexible working hours and Remote work . Got a flight to catch? Don't worry, go! Take it! ️ Coffee and milk -yes, also oatmeal-  Fruit every week to take care of your mind and body. Physiotherapist every Wednesday at the office at a special price. Privileged location . Having a coffee in the morning with La Pedrera in the background is priceless. You can also end the working day with dinner at the Gala Barcelona restaurant, just below our offices. Our Process ‍ Interview with Talent Acquisition Team (30’) Interview with the Hiring Manager (45’ - 1 hour) Culture Fit interview with our Founders (1 hour)