Quality Customer Technician

Hello!

Welcome to our team, here you will be able to share your knowledge, your expertise and develop yourself in the most inspiring way. We create and we learn from our mistakes by evolving every day. Our company is growing fast, this will challenge yourself to face international and unexpected situations on a daily basis. Are you ready to be challenged?

Welcome to our Little Big Family!

Who we are

Quadpack is a global manufacturer and provider of packaging solutions for beauty brand owners. With offices in Europe, Asia, USA and Australia and a strategic network of manufacturing partners and a culture integrated with more than 25 different nationalities. We develop and manufacture personalised standard packaging as well as customised/bespoke packs, for prestige, masstige, and mass-market customers, with specialist divisions dedicated to skincare, make-up and fragrance sectors.

We are focused on global expansion, collaborative innovation and sustainability with the aim to become a great place to work!

The mission of this role

Handle complaints received from customers for non-compliance with product quality coordinating all departments involved to achieve the better solution for the costumer and the company.

Key Responsibilities

• Receive nonconformities from customers. Resolve incidences and improve client satisfaction in collaboration with the Quality departments of the factories and other departments and organise visits or meetings whenever it is needed.
• Supervise the analysis of quality incidents in a multidisciplinary team to analyse the causes and define corrective actions.
• Follow up all actions derived from NCs, audits or any other input.
• Reporting and publication of results to QP group management

Requirements :

• Engineering degree.
• A minimum of three years' experience in a similar position
• Strong knowledge of 5 Whys, Ishikawa and 8D’s methodologies.
• Advanced English level.
• Excellent analytical and communication skills.
• Experience in Cosmetic, Pharma or Plastic Injection industry would be an advantage.