Customer Service (h/m)- Hight German

Important company in the healthcare sector located in Barcelona.|Permanent contract. Important company in the healthcare sector located in Barcelona. Customer Service (h/m)- Hight German will be responsible: Handle customer inquiries, process returns, and resolve customer issues promptly. Oversees Order release through tasks created because of data or stock management. Use root-cause analysis to understand key drivers of complaints in support of continuous improvement. Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Identify actions of improvement towards proactivity towards Customer Satisfaction Liaise with IT to implement the required system improvements Drive continuous improvement in customer fulfillment systems and processes Integrate customer data from various reporting channels as necessary. Produce and maintain reports presenting and analyzing key performance indicators. Ensure clean and accurate data management and analysis. Customer Service (h/m)- Hight German: Focuses relentlessly on customers Works well under pressure Works well in teams Pays attention to details. Communication skills, including verbal, written and presentation Interpersonal skills Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis Growth and development opportunity. 2 days home office