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Position Snapshot : Nestlé Global Tech Hub in Barcelona, Spain Permanent Contract, act. rate 100% Grade: G
About IT at Nestlé : We are a diverse team of IT professionals in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and employees. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
Position Summary : To strengthen our Global Tech Hub in Barcelona, we are looking for an Operations Manager - Analytics Technology to complete our Analytics, Data and Integration (ADI) Department. Reporting to the Analytics Technology Product Group Manager you will be accountable for the continuous value delivery of Analytics Technology and Solutions. This includes the operations of the data management, machine learning, BI and data governance platforms used globally at Nestlé. You will oversee the sustain, deployment, retirement and usage of analytics technologies, platforms and solutions. You will also ensure the effective and efficient operational support of all analytics technologies, platforms and solutions (both internally and third-party managed). The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. You will have accountability for all services (typically based on a follow the sun operating model) worldwide of analytics technology and analytics solutions. You will build and maintain relationships with Product Group Managers, Product Managers, Functional Relationship Managers and other stakeholders. You’ll develop a clear understanding of the product groups strategies and work with supplier teams to ensure delivery of high-quality services exceeding business expectations.
A day in the life of... :
- Manage the analytics technology, platforms and solutions products ‘run’ and 'maintain' phases to deliver the committed product business value.
- Manage Operations Leads in the various follow the sun locations to ensure flawless operational governance (incident management, problem management, change management, request management and other technical management activities)
- Provide technical escalation support for specialists and Nestlé suppliers to ensure service level objectives are met.
- Define procedures and processes for operations of analytics technology, platforms and solutions, including the definition of design requirements needed for successful operations.
- Lead the development of operational aspects for a set of analytical products, and ensure their integration and value delivery within the broader IS/IT landscape.
- Contributes to the annual operating and capital expenditure budget of the analytics technologies and solutions at Nestlé
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
- Supports the analytics technology and solutions group sourcing strategy, and provides oversight for supplier relationship management.
- Enables and fosters transversal skills to support analytics technology and solution product groups to ensure operational excellence.
- Continuous improvement in effectiveness and efficiency of operational support for internally or by third-party managed analytics technology, platforms and solutions
- Fosters a business-oriented culture and mindset driven by continual service improvement techniques
- Provides leadership, coaching and direction to the peers as part of the operations community
- Develops high performing teams
- Oversee portfolio management, financial and procurement operational activities across the Analytics Technology Group
What will make you successful :
- Bachelor's or master's degree in computer science, information systems, business administration or related field or equivalent work experience
- 10+ years of experience in IS/IT, thereof 5+ years in IT Operations
- Experience in effectively managing cross-functional teams, influencing key stakeholders across the organization and within complex contexts
- Experience in service management principles and execution (including escalation management)
- Experience explaining technical concepts and technologies
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support
- Experience in budget planning and financial management
- Experience in effective communication at different level in the Organisation and in English
- Experience working in global environments and with virtual teams
Join us! : The Nestlé Group