Nespresso Head of Global Digital Experience

Position Snapshot

• Location: Esplugues de Llobregat (Barcelona)
• Type of Contract: Permanent, Full time.
• Type of work: Hybrid
• Work Language: Fluent Business English

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

To grow our Digital Product team in Barcelona, we are currently looking for a Head of Global Digital Experience, a new role reporting to the Global Head of Digital Strategy and Expansion and working alongside key Global B2C & B2B channel and technology leaders

Main Purpose of Job : The Head of Global Digital will guide the expansion of Nespresso’s Digital Experience, Design & Content organization beyond eCommerce (Website, Mobile App, Content & B2B) to a more holistic, enterprise, channel-less scope incorporating digital product and service experiences to be used by Nespresso customers and employees in retail, call centers and other interactions

The main responsibilities can be organized in 5 main groups:

1. Provide creative direction and visionary leadership to the UX, Design & Content teams:

• Proactively benchmark design, content, and UX best practices across relevant industries.
• Lead regular design review and creative ideation sessions to inspire the organization.
• Identify opportunities to bring cutting-edge design, content, and UX solutions to Nespresso digital products and services.

1. Build a comprehensive understanding of the current Nespresso customer and employee experience:

• Collaborate with Brand, Commerce, Retail, CRM, and other relevant teams.
• Articulate a user-centric vision for the future of the Nespresso experience.
• Ensure alignment of digital product and service experiences with the overall brand identity.

1. Support the development of a comprehensive global product roadmap:

• Work closely with the Head of Global Digital Products.
• Align the roadmap with the company's vision and objectives.
• Encompass digital touchpoints such as Ecommerce, Mobile, Points of Sale, Order Management, 3rd party marketplaces, Customer Contact Centers, and Connected machines across B2C & B2B.

1. Champion a culture of continuous experimentation and user research:

• Partner with insights, analytics, and product teams to build a robust pipeline of UX testing.
• Develop a user research roadmap to gather insights into customer and employee behaviors, preferences, and pain points.
• Utilize research findings to support product and design evolutions and drive better business outcomes.

1. Collaborate closely with Product, Engineering, and other teams to ensure a cohesive user experience:

• Drive decisions related to the design system and its accompanying code.
• Ensure a cohesive and engaging user experience across all channels, with a focus on product discovery and purchase.
• Partner with brand and marketing teams to develop campaign and content strategies that enhance the overall customer experience.

Key Experience

• University Degree
• Min 10 year´s of human-centric design experience with a strong portfolio of digital/commerce experience design products.
• Experience leading and managing UX/UI design and/or research teams
• Proficiency in Adobe Creative Suite, Sketch, Figma.
• and web-based interfaces.
• English fluent. Conversational Spanish and French as a plus.

Other Requirements

• Curiosity on new digital trends and user behaviors, active benchmarking.
• Ability to manage markets expectations and synthetize their requests.

Benefits :

• Join a dynamic team in Barcelona with global scope and mission to provide the best in class digital platforms and capabilities.
• Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development.
• Pet-friendly office

About Nestlé

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count. Join Nestlé #beaforceforgood

How we will proceed : You send us your CV We contact relevant applicants Interviews Feedback Job Offer communication to the Finalist First working day